Megacall is a multilingual telecommunications company that has evolved serving a multitude of businesses in more than 30 countries.
Its internal system is responsible for managing customers to connect them with the correct provider, taking into account the quality and prices between 16 international operators located in 14 different countries.
It was founded in 2008 in Malaga as a brand of Phoenix Solutions SLU.
The objective of its creation was to offer cloud-based telephony services and products – or also known as VoIP – to any type of company that wants to digitize its communications.
Its main mission is to provide SMEs, large companies or non-profit institutions with a comprehensive telecommunications service at the forefront of the market, transparent, adaptable, competitive and supported by a highly qualified team.
Megacall services stand out for their flexibility and adaptability depending on the type of business, with personalized budgets. Some of the services offered by the Malaga company are the virtual switchboard, SIP Trunk, Cloud Contact Center Software, VoIP calling plans and virtual numbers, among others.
15
Years of experience
in the sector with a professional and multi-lingual team.
+30
Countries
in which we operate with our clients.
We can safely say that what differentiates Megacall from other companies is the trust and close relationship we have with our customers (their opinions prove it). There is nothing more frustrating than being constantly transferred from extension to extension and having to explain the issue over and over again. That’s the price big companies have to pay in growing their business, so that company / shareholder profits take precedence over customer service.
At Megacall we are aware of how exasperating it can be for customers to have a problem with their VoIP line and wait hours to be attended to. You will be able to speak directly to the support team.
Finally, it should be noted that they do not forget their work in society and want to return part of the profit by collaborating with organizations such as Aldeas Infantiles, Samaritans in Spain and the José Carreras Foundation against leukemia.
As Tony Kauffer, CEO of Megacall, points out, “we can safely say that what differentiates Megacall from other companies is the trust and close relationship we have with our customers (their opinions prove it). There is nothing more frustrating than being constantly transferred from extension to extension and having to explain the issue over and over again. That’s the price big companies have to pay in growing their business, so that company / shareholder profits take precedence over customer service.”
“At Megacall we are aware of how exasperating it can be for customers to have a problem with their VoIP line and wait hours to be attended to. You will be able to speak directly to the support team”.
Finally, it should be noted that they do not forget their work in society and want to return part of the profit by collaborating with organizations such as Aldeas Infantiles, Samaritans in Spain and the José Carreras Foundation against leukemia.
Why do companies choose Megacall?
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As a 24/7 operation in a dynamic environment, we have been lucky to be able to rely on their support, which has been first class, including outside working hours.
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The quality of service we have received from Megacall has always been at the highest quality, as has their immediate response.
When we have requested urgently international numbers we have received them within minutes rather than hours or days, and speed not being the only advantage with Megacall but they have found destinations we have not been able to source previously with other providers.
All this enables our business to expand to other countries in very little time, and with the clients having the confidence to call us on local calls no matter where they are.
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Meeting Megacall at the GBO was a stroke of luck, since that day everything has been easy and plain-sailing. We only have good words and a deep gratitude as due to their help they have contributed to improving, modernising and increasing our communications systems, allowing us to reach more people and in a more effective way, thus being able to continue our actions to raise awareness and disseminate about Acquired Brain Injury.
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Megacall offers a very efficient and impressive support service to their clients and we have always found the whole team very easy, responsive and professional to deal with. It’s refreshing to speak to a consistent company that treats us as individuals and goes the extra mile to ensure a speedy response and resolution. Really Impressed and we wouldn´t hesitate to recommend Megacall, thanks to Tony, Rob and the team.
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The level of service we received was really good! From the configuration details all the way to the troubleshooting steps, everything was prompt and to the point!
Thank you very much!
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Megacall’s excellent customer service and technical support are absolutely fantastic, giving us a response and solution within minutes every time we had a query.
Responses were always in easy-to-understand plain English terms and any issue we couldn’t resolve on our end was always quickly fixed by them. We are very happy to have signed up with Megacall, and now recommend it to our clients as well.
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Our customers need a quick and efficient service, so the communications are really important in our business. Tired of incidents or limitations imposed by recognized telephone operators to adapt to our needs, we decided to move our telephony system to Megacall three years ago.
Now we can affirm that its services are excellent, thanks to a very professional technical support and a helpful customer service department they always adapt to our needs. Now we are confident to provide our customers a great service.
We are a company where 80-90% of our total outgoing calls are international and since we have been using Megacall we have a great balance between prices and quality.
I had some companies in these years offering me similar services but resulting in poor quality.
When talking to a client it’s very really important for us to not have line noise or volume fluctuations.
What I can tell you is that we have been working with them for the last 9 years now with 100% success – (including reducing our invoice costs up to 10%).
As our business has grown, contact has become ever more important for us. We reached a point where it was no longer possible for our Client Service Managers to manually maintain control of the large number of client enquiries that we were generating.
Megacall helped us to implement the Megadialler quickly and efficiently and the results have been exceptional. We now speak to more a higher percentage of interested clients in a far shorter time than we did before. The equation is simple – more contact + faster contact + better reporting = happier clients + lower costs + more sales. Megadialer helped us quickly and painlessly.
Our company is growing rapidly, so we needed a new and better phone system to handle several markets around the world. We got MEGACALL recommended from a partner, they said MEGACALL would be the perfect choice since they would always deliver high class customer service and a professional phone system. Having been with MEGACALL for a year now, we can only agree, and we can only recommend MEGACALL to other companies. Their customer service is truly excellent.
We work with the most advanced technology within the sales sector. It allows us to adapt to our customers needs in a FLEXIBLE and EFFECTIVE way, minimizing costs and response times.
Our Cloud Contact Center provider, MEGACALL, a leading company in the sector, help us to respond quickly to all our customers suggestions.
We started working with Megacall almost by chance for a small project in one of the headquarters in Barcelona, 3 months later they became our main provider of VOIP telephony.
Obviously a change of provider of this type is given by the good call quality and the good prices offered to us. We were also surprised by the facilities that we found to start calling with Megacall, thanks in large part to the technical department that demonstrated to know perfectly how to answer our questions and gave us a solution in order to not have to modify the way we work.
To the question if I would recommend working with Megacall I have no doubt, I think it has been a great change to use their services and that’s why I totally recommend them.
In these challenging times we all need to make sure that we are calling out the companies that are going above and beyond to help.
We use the virtual telephony capabilities provided by Megacall, we have always been impressed by their technical capabilities, support and pricing. However since #covid-19 hit Spain they have upped their game even further!! Helping us to move our capabilities from our offices to our homes and have also understood our need lower cost.
A huge thank you to the Megacall team, especially to Jose Burgos in support.
If you need good quality international calling capability, at a sensible price backed up by first class support then this company should be on your list.
Costa del Sol Christie’s International Real Estate is a high-end real estate business with great responsibilities representing a brand like CHRISTIE´S who heavily rely on its overseas client base.
So it was imperative when choosing a telecommunications operator it had to be with international quality and reliability, and who had the experience in this field. We are delighted with the results and as the business grows, we look forward to incorporating more of their services.
As a small business we had 3 key things that had to be in place when we were choosing a cloud based contact centre solution. The first (and a non negotiable) was having the ability to manage the admin of the system ourselves, the second was the tech support available to us if required and the third was the pricing model.
Megacall ticked all the boxes for us and we’ve been nothing but impressed by the system itself and the support from Rob Garcia and the tech guys. The response times are super quick – literally minutes if we contact with any questions/queries.
I can highly recommend Megacall both as a solution and a company. Guys – you’re doing a great job… don’t change anything!
