The best softphones for businesses and professionals

Softphone apps for VoIP are some of the best tools if you want to communicate from anywhere with quality, flexibility, and also save costs. Today, we are going to review some of the most notable options on the market and the best alternative for professionals and businesses.

Softphone for businesses or professionals

It is important for businesses and professionals to have flexible solutions that adapt to any situation -remote work, international clients, working while traveling- because this way they can stay on top of everything that’s happening and communicate with clients without issues, as long as there is a good Internet connection. We are talking about a technology that works through the cloud, so the connection must be stable for everything to function properly.

Being a cloud-based solution, everything is managed from the platform, and a professional softphone allows you to:

• Answer calls from anywhere.
• Unify communications in a single system.
• Integrate with CRM and management tools.
• Manage all your calls from the softphone app.

What to look for in a softphone

Not all applications offer the same level of quality, security, and functionality, so it is important to pay attention to several key aspects before deciding which softphone to choose. Some points to consider:

• Audio quality and stability: A good softphone should provide clear audio, stability, and low latency in calls. This means there is very little delay between what one person says and what the other person hears during a conversation.
• Cross-platform compatibility: A softphone should work properly on computers, mobile devices, and other devices like tablets.
• Ease of use: An intuitive interface saves time and allows for simple configuration and clear call management.
• Advanced professional features: Bonus features include call transfers and forwarding, call recording, voicemail, etc.

Before choosing, evaluate your needs: is it for a call center, remote work, or general use? Then select the provider that meets all your requirements, preferably with a free trial option so you can see in advance if it fits what you’re looking for. It’s important to find the right balance between quality and price.

The most popular softphone apps

In the market, we can find different softphone applications designed to improve VoIP communication for both businesses and professionals. Below, we highlight some of the most notable ones and what sets them apart.

Megacall

This is a VoIP solution specifically designed to offer professional communications without complications, focusing on quality, scalability, and ease of use.

Megacall’s softphone allows businesses and professionals to manage all their communications from a single platform, without the need for complex installations. Since it works through the cloud, any device can become your corporate phone with all the features of a PBX system.

Additionally, Megacall guarantees an intuitive user experience, designed so that any user can start using it within minutes, with the option to log in via a QR code. Its clear and modern interface makes it easy to manage incoming, outgoing, and forwarded calls from a single app.

It is a cross-platform softphone, compatible with Windows, iOS, and Android. It offers options to configure call forwarding from the app itself, push notifications for battery saving, the ability to connect with virtual numbers from a wide selection of cities, and view call history directly in the app. It also automatically integrates your phone’s contact list.

If you want to enhance the Megacall softphone’s features, you can activate the virtual PBX, which allows you to manage multiple extensions, create call queues, set up IVR menus, define business hours, and more. In short, with Megacall, you go from having a simple softphone app to a professional cloud-based phone infrastructure.

How much does the Megacall softphone cost?

The softphone is completely free; you only need to subscribe to a virtual number, which in Megacall starts at €2 per month. For those looking to expand the service further, it’s possible to activate the virtual PBX and subscribe to plans that include virtual numbers and a wider set of advanced features.

• Lite Plan: €20 per month, up to 5 users.
• Office Plan: €35 per month, up to 10 users.
• Business Plan: €70 per month, up to 50 users.

Cloudtalk

Cloudtalk is a VoIP telephony solution primarily used by sales and customer service teams. Its mobile app allows users to extend the experience of the system to mobile work environments, like all cloud-based softphone apps, which is what gives it such flexibility.

The Cloudtalk app mainly functions as a mobile complement to the platform, rather than as an independent softphone solution like Megacall’s softphone. In other words, with Megacall, you can use the softphone without activating the PBX. Since Cloudtalk works as a platform complement, you can access call history and contacts from the same place.

This app is a good option for those who already use Cloudtalk, but perhaps not for those looking to first try a softphone service and then join the platform. Finally, its advanced features depend on the plan you choose and what it includes.

How much does Cloudtalk cost?

• Lowest price: €25 per user per month.
• Mid-range price: €29 per user per month.
• Highest price: €49 per user per month.

Aircall

Aircall’s focus is more on CRM integration, as this is where it delivers its full potential. Like Megacall, the softphone features a modern and easy-to-use interface designed for flexible work environments.

From the app itself, it is possible to make and receive calls, check communication history, and manage contacts. Among its most notable features is the ability to transfer calls between agents. Additionally, it is designed to integrate with CRMs, so calls are logged on the platform.

Like Cloudtalk, some of Aircall’s advanced app functions depend on the user’s subscription level, which slightly limits the softphone’s capabilities. Additionally, its prices are perhaps aimed at larger companies, so it is not entirely oriented toward small and medium-sized businesses.

How much does Aircall cost?

Free trial for 7 days, then plans that include softphone for Android and iOS:

• Lowest price: €30 per license.
• Mid-range price: €50 per license.
• Custom: contact for information.

Ringover

Ringover is another cloud-based telephony platform. Its softphone app is designed to provide a user experience for both sales and customer service teams.

Among its features, we can highlight contact and call management as well as internal messaging systems, but not external messaging, with members of the same team.
Ringover places special emphasis on organizing call flows with options to distribute calls among teams. Even so, its offering, like the two previous options, is closely tied to its own ecosystem, and many of its functionalities depend on the plan selected.

How much does the Ringover softphone cost?

Free trial, but the duration is not specified.

• Lowest plan: €21 per user per month.
• Mid-range plan: €39 per user per month.
• Highest plan: contact for more information.

3CX

3CX is a communications platform that, like Megacall, combines VoIP telephony with features of an IP PBX, offering a solution aimed at business environments.

Its softphone is primarily focused on Windows devices and requires contracting a VoIP provider to start using it. With the proper configuration and always from a computer, it allows making and receiving calls, checking conversation history, transferring calls, and accessing voicemail, covering the basic functions of professional telephony.

As with Megacall -where it is not necessary to activate the virtual PBX to use the softphone and it can be used on Windows, iOS, or Android devices- in 3CX it is possible to use the softphone independently without having a complete 3CX system, although this option is limited to the Windows environment.

Technically, the 3CX softphone is not designed to be used alongside its full system. This means that for full use of the platform, it is necessary to download the specific 3CX Windows application, which functions as an additional complement to the system and not as a softphone in the traditional sense.

How much does the 3CX softphone cost?

Similarly to Megacall, downloading the 3CX softphone is free, but it is necessary to contract a VoIP provider for its use, so the cost varies depending on the provider chosen.

Netelip

Netelip offers its softphone app available for Android and iOS, allowing users to make and receive calls and video calls directly from their mobile devices, always with an Internet connection. Similar to Megacall, the app is compatible with virtual PBX extensions.

One useful feature of the softphone is that it allows both blind and assisted call transfers. However, this type of function can also be achieved with Megacall, with the advantage that it is integrated into a more complete and easy-to-manage platform where call transfers are part of a workflow.

How much does the Netelip softphone cost?

The mobile app is free for Netelip customers. To use it, it is necessary to obtain a virtual number, which does have a cost. There are call plans and PBX plans that, like Megacall, include a softphone, with the difference that the plans are billed per user per month, requiring a minimum of 3 users. For example, the basic plan costs €12.95 per user per month, but extra costs apply if you want additional features, such as call recording for €4.95 per month.

Try the Megacall Softphone

After this comparison, where the benefits of softphone apps from different well-known VoIP providers can be seen at a glance, we highlight Megacall’s softphone as the most viable option for any type of business.

Besides being compatible with any device -one of the essential requirements for a softphone that not all apps meet- it comes with useful features from the very first moment. Additionally, it is not necessary to activate the virtual PBX to use it if you don’t want to; simply subscribing to a virtual number from over 100 cities available is enough. Even so, we always recommend activating the Megacall PBX, as this allows you to connect a PBX extension to the softphone and access all platform functionalities: call queues, call recording and recognition, welcome menu.

You can manage all calls from the same platform, having access to all information about conversations. And the best part is that there is a free option, where by paying only for the number, you can experience both the softphone and the PBX.