PRIVACY POLICY AND DATA PROTECTION
PRIVACY POLICY AND DATA PROTECTION
According to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), according to the Organic Law 3/2018, of Personal Data Protection and guarantee of digital rights, just as according to Law of Society Information’s Services and Electronic Trades, 34/2002 (LSSI-CE) PHOENIX SOLUTIONS SLU guarantees the protection and confidentiality of any personal data provided by our customers, according to the GDPR.
PHOENIX SOLUTIONS SLU’s Privacy Policy lays on proactive responsibility principle, according to which the treatment responsible is responsible of the legislative and jurisprudential compliance, being able to prove it before the Control Authorities.
Data provided will be treated according to the GDPR; in this way AB BEAUTY has adopted protection levels legally required, and has installed all technical measures to avoid loss, bad use, alteration and non authorized access by third party. However, user must be aware that security measures on Internet are not impenetrable.
Responsible of the treatment: Who we are?
Name: PHOENIX SOLUTIONS SLU
Tax ID: B92954536
Address: Camino de las Cañadas nº 1D. Oficina 4, 29651 Mijas, Málaga
Email: accounts@megacall.es
Data processing: What data do we process and what is their origin?
The following categories of personal data could be processed, as well as data obtained from different sources:
Web´s forms and contact calls: the data comes from the data subject himself, or his legal representative. The categories of data to be processed are “Identifying data” (name, email and telephone).
Request for quotations: The data comes from the data subject himself, or his legal representative. The categories of data to be processed are “Identifying data” (name, e-mail, telephone).
Services: The data comes from the data subject himself or his legal representative. The categories of data to be processed are “Identity” (name, e-mail, telephone, postal address) and “Financial data” (bank details).
Commercial communications: The data comes from the person concerned, or his legal representative. The categories of data to be processed are “Identity” (name, e-mail, telephone, image). Express consent will be requested for this purpose.
Purpose of the treatment: For what reason will we use your data?
Contact forms: All data provided by our visitors on the website of PHOENIX SOLUTIONS SLU will be included in the register of personal data processing activities, created and maintained under the responsibility of PHOENIX SOLUTIONS SLU, essential to resolve doubts or requests for information sent by our visitors.
Customer service and incoming calls: All data provided by our customers will be included in the register of personal data processing activities, created and maintained under the responsibility of PHOENIX SOLUTIONS SLU, essential to provide the services contracted by our customers, as well as to resolve any doubts or questions they raise through our customer service channels.
Web visitors: We perform an anonymized tracking of visitors to the PHOENIX SOLUTIONS SLU website, in order to know which pages and services are most relevant to our potential customers.
Newsletter: To customers who check the consent for it. We will send information related to the services we offer.
Legitimacy of the treatment: Why do we need your data?
- a) Contractual relationship: Applied when you buy one of our products or hire any of our services.
- b) Legitimate interest: To attend enquiries and complaints asked, and to manage debts.
- c) Your consent: If you are user of our website, by clicking in the checkbox of the contact form, you authorize us to send communications to answer your questions.
Addressees: with whom do we share your data?
We share your personal data to third party necessaries to achieve the purpose of the processing and to those entities to which we are obliged to do so in order to comply with any law.
Beside of the examples explained, if we need to share your personal information with other entities, we will inform you previously, using transparent options that let you decide about it.
Communication: Where could we send your data?
We will not make international personal data transfers for any of the explained purposes.
Conservation: For how long we will keep your data?
We will only keep your data for as long as necessary, according to the purposes for what they were collected. To determine so, we examine the risks implied, just as our contractual duties, internal and our legitimate business interest, described in the Legal Notice and the Cookies Policy.
In this way, PHOENIX SOLUTIONS SLU will keep your personal data once the relationship with you is over, properly blocked during the prescription period that may derive from the relationship with you.
Once blocked, your data will be inaccessible for PHOENIX SOLUTIONS SLU, and will not be treated, except for communications to Public Administrations, Judges and Courts, to attend hypotheticals responsibilities derive from the treatments, just like for exercise and defence of complaints before Spanish Agency of Data Protection.
Security: How are we going to protect your data?
We use all our efforts to maintain the confidentiality of personal data treated in our systems. We maintain strict security levels to protect it against leaks and non authorized access or treatments. However, we can’t take responsibility for the use that you do in our website.
Your rights: What rights can you exercise as applicant?
We inform you that you could exercise the following rights:
- Right of access to your personal data, to know which ones are being treated and the treatment operations taking place with them;
- Right of erasure (“right to be forgotten”) of your personal data, when possible (for instance, as required by law);
- Right to restriction of processing about the treatment of your personal data when the accuracy, legality or need of the personal data treatment become uncertain. We could keep it for exercise or defence of complaints.
- Right to object the treatment of your personal data, when the legality of it is legitimate interest. PHOENIX SOLUTIONS SLU will stop treating your data, unless it is necessary to defence of complaints.
- Right to data portability, when the legal base of the treatment would be contractual relationship or your consent.
- Right to revoke the consent given to PHOENIX SOLUTIONS SLU
To exercise your rights, you can do it for free, any time, contacting us at the following address: Camino de las Cañadas nº 1D. Oficina 4., 29651 Mijas Málaga, attaching a copy of your personal ID.
Protection of rights: Where can you exercise a complaint?
If you consider that your rights have not been carefully managed by our Company, you can exercise a complaint before the Spanish Agency of Data Protection, through one of the following ways:
.- Electronic office: https://www.aepd.es
.- Mailbox: Spanish Agency of Data Protection, C/ Jorge Juan, 6, 28001, Madrid
.- Phone: 901.100.099 and 912.663.517
Exercise a complaint before this entity does not involve any cost and it is not necessary lawyer nor attorney.
Updates: What changes may occur in this Privacy Policy?
PHOENIX SOLUTIONS SLU reserves the right to modify the present policy to adapt it to the legal updates.
To guarantee the data protection regulations, PHOENIX SOLUTIONS SLU has received the counsel and advice of ClickDatos.