2024 is being a revolutionary year with advances especially in what already see everywhere such as Artificial Intelligence (AI) or cybersecurity. AI is the star of innovations right now and will continue to reach more and more sectors, but there are a few trends that stand out this year and in today’s article, we update you on the technologies that are booming in 2024.
Cybersecurity, the safest way compared to traditional telephony
With hackers, data thefts and many malware that we can find in the Internet world, cybersecurity has become essential for data security. Both companies and individuals constantly encounter cyber threats, and these threats are increasingly creative and sophisticated so that we fall into the trap, such as messages that come from your bank but it is not your bank. This is why companies need to introduce cybersecurity software to protect their data.
We can see cybersecurity, for example, in the telephony area with the coding of data in calls, which guarantees privacy and security in communications. Voice over IP encryption protects voice transmission against interception and alteration of data during a call. Encryption ensures that conversations are not listened to by unauthorized third parties.
With this technology, users’ personal information is protected, preventing it from falling into unwanted hands and also reducing the risk of theft of personal information that can be used to impersonate users.
Another trend in cybersecurity is threat exposure management (TEM) where security teams identify threats that may be truly potential for the organization and evaluate the risk they represent for the company. With this information, organizations will be able to prioritize and develop mitigation strategies for various risks. Companies are increasingly adopting TEM as the landscape of internet insecurity grows.
Also, with the combination of remote cloud and on-premises locations, it can be more complicated to manage firewall solutions that provide security protection in the company’s network environment, And what is a firewall? It is a network security system that monitors and controls incoming and outgoing traffic with the aim of protecting networks and devices from unauthorized access. That’s why corporations are turning to hybrid mesh firewalls that combine multiple firewall types into one integrated, centrally managed security. With this, companies implement a firewall solution that makes sense for a particular environment.
The use of Artificial Intelligence (AI)
Artificial Intelligence is the protagonist of the technological trends of this year and surely of the coming years, since it will not stop evolving and growing until it adapts to all sectors.
If there is a sector that can benefit greatly from AI, it is IP telephony and customer service. With Artificial Intelligence in voice over IP, companies can carry out call transcription, obtaining all the important information from a conversation and resulting in data that can be very useful for sales teams. It also facilitates call routing, for example it monitors that performance of agents and with that data organizes the different departments and call queues to distribute it correctly. With AI in telephony, it is also possible to detect a customer’s emotion through a call. There are AI tools that can monitor the emotions that a customer may emit in a call, in this way the agent receives notifications about the status of the conversation, and how the call should proceed or continue to ensure better service, this can be very useful in maintaining the customer and the sale. Great things can be achieved with AI in this sector, from virtual assistants to chat management, and companies and consumers can enjoy the communication process in a more efficient way. That is why many companies in this sector are betting on this technology since it gives them a lot of flexibility and operational efficiency
We also have to mention the generative artificial intelligence that does not go unnoticed, capable of creating content, images, music and much more that are already part of the strategies of many companies. The massive adoption of AI will drive the automation of roles and at the same time the generation of specialized jobs to adapt to what is coming to us in the future. And we can not only see AI in the digital world, although it is one of the main ones, it is now being implemented in many sectors, such as health and biotechnology, AI algorithms help identify diseases and improve the speed and accuracy of a diagnosis, facilitates clinical care, helps research in the health sector and the development of medications and can even support public health interventions.
For sectors such as education, personalized learning platforms are using AI to adapt to the individual needs of students, offering specific content and resources for improvement. Additionally, there is a positive focus on AI skills training, as the importance of preparing students for a technology-dominated future is recognized.
In sectors such as finance, AI is being applied to increase fraud detection and accuracy in financial forecasting. It is done using machine learning algorithms to analyze financial data at a high level where trends and anomalies that can lead to fraudulent behavior can be identified.
Artificial Intelligence is also an ally to achieve sustainable and efficient production. Many companies in the industrial sector have already adopted AI to carry out predictive maintenance that anticipates failures in machines and plants, the information is monitored through image sensors and processes in real time, with artificial intelligence they can carry out an inspection of automatic product quality, prediction and optimization energy consumption.
Artificial Intelligence is revolutionizing everything, practically everything we have around us already contains this technology in one way or another, Amazon recommendations, smart speakers, home robots, etc. In 2024, AI is not only driving innovation and efficiency in every way, it is also raising new questions about how to manage its impact on society. Artificial Intelligence is booming, especially in IP telephony and its effects are felt in all corners of the world.
The combination of Cloud Computing and VoIP
Other technologies that are booming this year and that will continue to be present are cloud computing, which refers to the work that is stored in the cloud. That is, it is the possibility of offering services through the Internet, a technology that allows us to have any type of file or information on the Internet without the worry of having large infrastructure or equipment to store data.
Cloud computing works as a network where all information is connected, data and technology are centralized. This is where the user devices are connected and will be able to have access to all the information.
It is characterized by being fast technology, since it provides users with information immediately or data with just one click. All the information is in one place, the data and programs are in the same space, instead of being distributed in different points. It is also characterized by its accessibility since it can be accessed from any device and from anywhere as long as there is an internet connection. Its maintenance is simple, and it also offers an optimal workflow to users. And thanks to cloud computing technology, everything is automated, meaning manual efforts are reduced, processes are streamlined and dynamic workflows are created through software.
This system has given way to technologies such as VoIP, which today we can also say at its most representative moment, where virtual telephony or cloud telephony is the star. With them, services have emerged such as virtual switchboards, call center software, virtual numbers and other services present in many sectors that use VoIP technology such as Megacall.
The 5G network boosts telephony and connectivity.
5G is the next generation mobile network, it is innovation and technological development. Many sectors have been improved thanks to the power it offers. This is the fifth generation of mobile network, an improved version of the previous one. Individuals and companies benefit from its efficiency, since it multiplies its capacity and speed by thousands, reducing latency times (temporary transmission delays in the network).
5G allows more than 7 billion people devices to be connected and thanks to its connectivity, technologies such as Big Data or IoT have been able to grow. Each generation is defined by the technology used, the latency and the speed of data transmission to connected devices. 5G networks promise us faster speeds and reduced latency with greater coverage in remote areas.
Telephony is one of the sectors that has benefited from 5G since it offers the power and speed necessary for large-scale use, allowing for higher levels of traffic without loss of quality or speed or saturation in data transmission. With 5G, calls are more reliable and a conversation is achieved with greater clarity. Before, the high occupancy of mobile networks meant that calls are heard with delay, but now that disappears with 5G which, with the speed and bandwidth for VoIP, represents a boost for this technology.
As we see in our daily lives and in our environment, technology advances and advances in great strides, putting companies in a position to adapt to them almost at the same speed. For this reason, at Megacall we offer you VoIP telephony services so that you can quickly adapt to these chances and stay updated.
