Imagine being able to manage all your company’s calls from any device and form anywhere. Well, it is IP voice that allows us to make all these advances in communication, integrating everything into a single platform and allowing for faster and more cost-effective connections. Although we know that this technology has been incorporated into companies for some time and is not a novelty, choosing the right platform is still a step in which everything must be evaluated in order to make the right choice and ensure good performance in a company’s communication. Therefore, in today’s article we will see how to choose the best IP voice for companies.
Advantages of voice over IP for companies
Integrating a VoIP system in companies brings with it numerous benefits and not only reduces costs, it also offers functions that optimize call management, mobility, scalability and flexibility in remote work. With these solutions, they can customize their communications according to their needs and stay connected at any time and from anywhere, without complications or large investments.
- Better customer service. By having access to IP telephony, companies can access a virtual switchboard, which means they can offer services such as welcome messages, working hours, messages that keep the customer informed, creating extensions for each agent, and more features that allow companies to provide a better service. This also gives companies a much more professional image in the eyes of their clients.
- Mobility and flexibility. Voice over IP works through the Internet and doesn’t depend on a traditional line, allowing you to be connected from anywhere and from any device, as long as you have a good connection. Therefore it is a good tool for remote teams. Flexibility in IP telephony is guaranteed, and with remote work being predominant today, all that is needed is a computer, mobile phone, or tablet with Internet access to make or receive calls. Additionally, it allows for adding extensions whenever necessary as business grows.
- International presence. With voice over IP for companies, it is possible to acquire numbers from different parts of the world, displaying a local number without the need for a physical office in each location. This builds customer trust, reduces international call costs, and allows businesses to handle and manage calls globally.
- More savings. With a system that operates through the Internet like voice over IP, calls can be made at a lower cost than conventional telephony since rates are more affordable. Additionally, cloud services don’t require infrastructure, leading to further savings since there is no need for maintenance or equipment installations.
How to choose the ideal IP telephony provider for you business
When selecting an IP telephony provider for our business, the first thing to consider are the business objectives, as these will serve as the starting point for choosing the best VoIP solution according to the company’s needs. For example; how many extensions are needed, which provider offers the most interesting features, and at what prices?
Once these points are determined at the corporate level, a reliable VoIP platform should be sought. While trust in a provider may only be built over time, there are a couple of key factors to consider, such as whether the provider offers flexibility in its service, scalability, and customer support that you can rely on whenever necessary.
Integrations with other platforms like CRM are also a factor to evaluate when choosing an IP telephony provider, as well as the features that interest us, such as call recording, call forwarding, IVR menus, call queues, etc. Additionally, if the platform is intuitive, it’s even better, as it allows for easy management and customization options for the user. It’s also important to review the data and communication security measures the provider offers for your business.
When it comes to comparing prices among different IP telephony providers, it’s often the first thing we look at, as the more features a virtual switchboard offers, and the lower the cost, the better. Sometimes this can give the impression of lower quality, but that’s not always the case. It is also important to note that providers typically offer service packages priced per user. For example, if the service is for 5 users, you will pay 5 times the individual price. However, there are most cost-effective options, such as Megacall, which offer a flat price for a certain number of users. This means that the price covers anywhere from 1 to 5 users at the same rate. So, whether you have only 1 user or up to 5, the cost will remain the same, allowing for the addition of more employees as your business grows.
Megacall as an example of an IP telephony provider for companies
Megacall can be cited as an exemplary VoIP distributor for everything previously mentioned. First, because it offers a quality service at an affordable price, with a free virtual switchboard that allows you to control and analyze all calls.
Some of its key features include call recording and transcription, providing valuable data for analysis, the ability to forward calls, manage call queues, and even use an interactive voice response (IVR) system with multiple options. Additionally, it offers advanced tools such as call whispering, which allows supervisors to evaluate agents and truly understand who delivers excellent service and how they do it. These are just a few of the many features available with Megacall’s virtual switchboard
Furthermore, Megacall provides the reliability any business would expect from a VoIP provider, backed by its customer support team. This team assists users in the personalized setup og the platform and its features, adapting to the specific needs of each client. All of this comes at very competitive price, as it is possible to access their virtual switchboard for free and enjoy pricing starting from as low as 2€, making it an economical option without sacrificing the quality of the service. In addition, it adjusts to the needs of companies with the different plans it offers.
On the other hand, the integration with business management systems such as CRM and ERP is simple and Megacall already has its own CRM that is very easy to connect to its virtual switchboard. Other advanced services can also be integrated, such as the option to return calls from a widget on the website “click to call” or make calls from the same website with Megacall’s own softphone available for Android and iOS.
Finally, Megacall virtual switchboard offers great flexibility and scalability by allowing businesses to add extensions and adjust call routing in a very visual, dynamic, and simple way. This facilitates team expansion, easily adapting to the business’s needs at any given time.
With all this, we can see that Megacall is the best IP telephony distributor for our business, which helps us adapt to this highly competitive market at reasonable price, with professionals and above all, always willing to help customers.
