PHOENIX SOLUTIONS SLU is the Controller of the Data Subject’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), providing the following information on the processing:
Purposes of the data processing: recording of the telephone conversation for quality reasons in order to better meet the requirements of the data subject.
Legitimisation of the processing: for a legitimate interest of the Controller, art. 6.1.f GDPR).
Data storage criteria: calls may be stored for a maximum period of six months. They may, however, be kept for a longer period of time in the event of request by the competent public authorities.
Data disclosure: data will not be disclosed to third parties, unless legally obliged to do so.
Rights of the Data Subject:
- Right of access, rectification, portability and erasure of the data and those of limitation or opposition to their processing.
- Right to submit a complaint to the Supervisory Authority (www.aepd.es) if they consider that the processing does not comply with current legislation.
Contact information to exercise their rights:
PHOENIX SOLUTIONS SLU. CAMINO DE LAS CAÑADAS 1D PORTAL 4 CENTRO DE NEGOCIOS MARTIN BUENDIA,
OFICINA 4, – 29649 Mijas Costa (Málaga). Email: firstname.lastname@example.org
Contact details of the DPO: c/ Pepe Osorio, 56 1ºB Oficina 2 – 29670 Marbella (Málaga) – email@example.com