When a call becomes the main thing for the success of your business and everything depends on each interaction, what happens when the tools you choose to manage those calls can make a crucial difference? When it comes to choosing the best customer management system, you need something that not only works, but does it well and without complications. This is where it comes into play and why we want to compare Megacall vs Aircall. What can these platforms really offer?
Megacall and Aircall are two virtual switchboard platforms designed to optimize business call management. Both are similar but each has details that make the difference. In today’s article we are going to examine how each of the customer communication strategies for a company, how they adapt to different needs, and what difference there is between one or the other.
Introducing Aircall
Aircall is a well-established company in the telecommunications market, active since 2010. It offers a cloud-based solution that allows businesses to manage their calls efficiently, but one par with other solutions available today, some even at lower price.
Among its key features are VoIP telephony and virtual PBX services, along with efforts to provide a cloud based solution that enables teams to make and receive calls without complications. Aircall offers functionalities that we can find in any VoIP solution provider, and allows integrations with a variety of business tools.
Although it is designed to prioritize connectivity and integration, it may not be the best option for those looking for a more complete and customizable solution as is the case with Megacall.
Megacall or Aircall: Which Virtual PBX fits better?
To begin this comparison, let’s start by discussing the ease of use for each platform. Aircall is known for its easy-to-use platform, albeit simple, with an intuitive interface that enables users to make and manage calls easily. Megacall also excels in this area, providing a highly accessible, user-friendly, and intuitive platform that requires no prior training. Its visual layout, for example, lets you set up your call dashboard with routing, forwarding, etc., all viewable in a schematic way.
Both platforms offer essentials such as call recording, call queues, and an IVR menu where you can set welcome messages, working hours, and out-of-office periods like holidays. Megacall, in addition to these features, includes call analytics and statistics, allowing for the extraction of relevant data and insights for future decision-making or sales strategies. It’s also easily scalable, letting users add or remove extensions as needed. These characteristics make the platform ideal for both small businesses and large teams needing a scalable solution.
If there is one thing that is different about Aircall, it is that it has a feature for tagging and classifying conversations, and that could be very interesting if it weren’t for the fact that all of this overshadowed by connectivity and call quality, as many agree that you sometimes find yourself in situations of interrupted or dropped calls. On the other hand, Megacall offers quality calls and also a feature that can be really useful for supervising new employees and training: call whispering.
Megacall has what Aircall doesn’t offer: Flexibility and reach.
Although Aircall focuses on simplicity and ease of use, its reach and flexibility may be somewhat limited for companies looking for a more complete and, above all, economical solution. It is suitable for those looking for a tool focused on integration and that offers call management without major complications and with the essentials. But Megacall is not far behind, since it also offers integrations with the most popular systems on the market, and a very positive point is that Megacall offers its virtual switchboard and CRM services for free and just by paying for the rate you can use the functionalities offered by Megacall’s virtual switchboard.
As for getting the service up and running, it doesn’t take more than 5 minutes. And if that were the case, it is possible to contact the Megacall support team who will help connect and customize the switchboard to suit each client. On the other hand, Aircall also has technical support but it is not entirely immediate, it does not have a quick response and perhaps this makes it less accessible for clients looking for quick and immediate answers.
Are there free trials?
As far as we know, Aircall does not offer a free trial for its PBX, meaning there’s no initial option to test their services, you must sign up for one of their plans, which we’ll detail further below. Megacall, on the other hand, does provide a free version of its virtual PBX, with the option to connect the CRM if desired. As mentioned before, simply paying a rate from €2 grants access to the benefits of Megacall’s virtual PBX.
Now, what about the plans each offers? Which has the most economical pricing? Aircall offers three different plans (Essentials, Professional, and Custom) with the cheapest option being the Essentials plan at 40€ per month per license, requiring a minimum of three users. This plan includes the main functions of a virtual PBX but lacks features like call routing, advance analytics, call queues, and other valuable functions available only in the more expensive plans- Professional at 70€ per license per month, or the Custom plan, where prices are not specified.
In comparison, Megacall’s plan starts with the Standard plan, which includes a free virtual PBX option by paying only from 2€ for the rate, plus CRM options, four voice menus, five PBX and CRM users, 100 minutes in five countries, and up to 200MB of cloud storage. Additionally, when there’s a need to scale up, there is the Lite plan for 25€ per month with 5 users, more call minutes, additional countries, and increased storage. The Office (40€/month) and Enterprise (80€/month) plans from Megacall also include features like voice recognition and additional voice menu options.
The most complete solution
With its virtual switchboard proposal alone, Megacall is the only one that offers a complete and profitable solution, designed to adapt to the needs of any type of company, regardless of its size. With a focus on flexibility and accessibility, Megacall provides users with an easy-to-use platform, with very interesting functionalities, competitive rates and plans and personalized support, which – although it seems basic – is not offered by all companies.
