Aircall vs Megacall and alternatives: reviews and comparison

Aircall vs Megacall: choosing between the two depends on your company's size, budget and the features you need to manage calls. Although both solutions allow you to centralize communications, for a team of 5 people, Megacall costs €20/month, while Aircall costs €150/month. Aircall is worth considering when you need a wide range of native integrations.

In this guide, you'll learn what Aircall is, what its customers think about it, how it compares with Megacall and what other alternatives are available: CloudTalk, Ringover, JustCall and Dialpad.

Summary table

The following prices, reviewed in October 2026, highlight the main differences between these platforms. All prices are listed excluding VAT.

Platform	Entry price	Minimum	AI agent	Numbers in Spain	Spanish-language support
Aircall	€30/license/month Annual	3 licenses	Yes, 50 min/month included, then €0.25/min	Yes	Yes
Megacall	€20/month Up to 5 users Annual	None	Yes, per minute (from €0.07/min)	Yes	Yes
Cloudtalk	€25/user/month Annual	1 license	Yes, add-on from €99/month (200 min)	Yes	Yes
Ringover	€24/user/month Annual	3 users	Yes, sold separately (Airo, from €100/month)	Yes	Yes
JustCall	€30/user/month Annual	2 licenses	Yes, add-on (100 free min)	Yes	No
Dialpad	€15/user/month Annual	1 license	Yes, separate add-on (Dialpad Resolve, custom pricing)	Yes	No

What is Aircall?

Aircall is a cloud-based phone system founded in Paris in 2014. Its communications platform for sales and customer service teams focuses mainly on integrations, with more than 250 native connections to CRM and support tools such as Salesforce, HubSpot, Zendesk or Pipedrive, and in recent years on artificial intelligence: voice agents, messaging agents (SMS and WhatsApp), call summaries and real-time assistance.

It is sold per license and has three plans: Essentials, Professional and Enterprise.

Aircall reviews: strengths and weaknesses

Average ratings checked on October 29, 2026:

• G2: 4.4 out of 5, with about 1,682 reviews.
• Capterra: 4.2 out of 5, with about 460 reviews.
• Trustpilot: 3.0 out of 5, with around 1,000 reviews.

According to user reviews on these three platforms, several points come up repeatedly. On the positive side, ease of use, fast setup and integrations with tools such as Salesforce or HubSpot. On the other hand, the most common criticisms are some connection problems, dropped calls and occasional app failures. Users also mention that the 3-license minimum makes it more expensive for small teams.

What users value

• Intuitive interface and ease of use.
• Integrations with CRM and ticketing tools.
• Fast configuration
• Quick start-up.
• Real-time call monitoring.
• Being able to call and send SMS from the computer.

What users like least

• High price for small teams, and there is no single-user option.
• According to reviews, support is sometimes not quick.
• Calls take a while to be saved once they are made.
• Connection problems (dropped calls, distorted audio and poor quality).

Aircall vs Megacall

We compare both platforms using the data published on their websites: Aircall and Megacall.

Pricing and plans

The main difference is the billing model. Aircall charges per license (seat) and requires at least three. Megacall offers plans with a set number of included users, without charging per license. For example, the Lite plan costs €20/month with annual payment, whether for 1 user or for 5. With 3 people, Aircall Essentials comes to €90/month with annual payment. Lite includes 1,000 minutes for the whole team (Aircall: 1,000 per user); if the team makes a lot of calls, Enterprise offers 4,000 minutes and 5 numbers for €70/month, less than half the price of Aircall. Megacall also includes its own CRM in all plans.

Aircall plans

Plans	Price	Minimum users	What it includes
Aircall Essentials	€30/license/month Annual billing	3 (€90/month)	One virtual number, 1,000 domestic outbound minutes per user and 50 min/month of AI voice agent. IVR, queues, tags, forwarding to mobile, call recording.
Aircall Professional	€50/license/month Annual billing	3 (€150/month)	Everything in Essentials, plus unlimited domestic outbound calls, smart routing, queue callbacks, whisper and barge-in, supervision, AI summaries.
Aircall Enterprise	Custom pricing	25	Everything in Professional, plus unlimited international calls, priority support, premium onboarding.

Megacall plans

Plans	Price	Users	What it includes
Megacall Standard	€0 You pay for numbers and outbound calls	Up to 5	100 minutes of calls to 5 countries, 4 voice menus, 200 MB of storage, free inbound calls (except 800 numbers), CRM, call transcription, smart routing, queue, call recording, voicemail, analytics, AI agent, softphone for desktop, Android and iOS, 24/7 support.
Megacall Lite	€20/month Annual billing	Up to 5	Everything in the Standard plan plus: 1,000 minutes to 35 countries, one virtual number, 6 voice menus, 2 GB of storage, 400 free minutes of speech recognition.
Megacall Office	€35/month Annual billing	2 to 10	Everything in the Lite plan plus: 2,000 minutes to 35 countries, 2 virtual numbers, 10 voice menus, 4 GB of cloud storage, 1,000 free minutes of speech recognition, 100 free minutes of AI agent.
Megacall Enterprise	€70/month Annual billing	5 to 400	Everything in the Office plan plus: 4,000 minutes to 35 countries, 5 virtual numbers, 15 voice menus, 8 GB of storage, 2,000 free minutes of speech recognition, 200 free minutes of AI agent.

AI voice agent: Aircall vs Megacall

The Aircall voice agent can work inside the phone system or on its own, and it is designed to resolve calls from start to finish. In a single call it can look up an order in Shopify, book a meeting in the calendar and log the outcome in the CRM. If a person is needed, it transfers the call along with the context of the conversation.

The cost of Aircall's agent depends on volume: with 2,500 minutes per month, it comes to €625 on pay-as-you-go or €585/month with the 1,000-extra-minute package at €0.25.

The Megacall voice agent is built on OpenAI and Gemini language models and everything is configured from the same platform. It can resolve a full inquiry autonomously and transfer the call to an operator when necessary. It also lets you create several agents with different profiles (receptionist, sales or support) and adjust the naturalness and creativity of their responses.

With Megacall, the choice of model depends on each company's priorities: Gemini-based agents offer a low-cost option, while OpenAI-based ones prioritize sound quality and minimal latency.

	Aircall	Megacall
Billing model	€0.25/min pay-as-you-go. Packages: 1,000 min for €210/month, 3,500 min for €700/month and 10,000 min for €1,600/month. As a standalone product, from €100/month.	Pay per minute: from €0.07/min.
Free minutes	50 min/month per account. 100 one-time trial minutes when you sign up.	Office plan: 100 min/month free. Enterprise plan: 200 min/month free.
Outbound calls	Yes	Yes
Web widget	Yes	Yes, one-click call from the website
Transfer to a human	Yes, with context	Yes
Languages	38	24
Actions	Transfer to a human with context, CRM integration, calendar appointment booking and actions with connected systems such as Shopify and Stripe. Also outbound calls for a new lead, an overdue payment or to confirm appointments.	Launches outbound calls from the CRM, to a list or to contacts you choose, and also handles inquiries. It identifies needs and transfers to a human when necessary. It can adapt the tone and behavior of its responses. Transcripts of those calls are available.
Knowledge base	Text, web pages, existing sources and specific articles from third-party sources (Zendesk, Salesforce, HubSpot).	Documents (PDFs, instructions, presentations), links to web pages, articles and FAQs.
Outside business hours	Yes	Yes. It collects requests and leaves the details for the team.
Setup	Set up in a short time by loading the knowledge base and configuring call flows.	Set up in a few minutes: everything is done from the same platform (knowledge base, voice, personality) and it is added to the call flow.

Phone system features: Aircall and Megacall

On the basics there is no big difference: both offer IVR, queues, recording, call forwarding, speech recognition, statistics and everything a virtual phone system should offer. The difference lies in how those features are distributed across plans.

In Aircall, features such as advanced analytics, live supervision, whisper mode and call barge-in are only available with the Professional or Enterprise plan.

In Megacall, by contrast, these features are available in all plans. What changes depending on the plan is the capacity of some resources (voice menus, cloud storage or speech recognition minutes), but the features are the same. It also has a visual panel to configure forwarding and routing, and makes it easy to add and remove extensions as the team grows.

Megacall stands out for its pricing model, since its rates are calculated per plan and not per individual license, which can be more economical. Aircall, for its part, offers advantages in languages, integrations and channels, which is relevant for companies that need to connect a wide variety of tools to the platform, although at a higher cost.

Feature	Aircall	Megacall
IVR / voice menus	Yes, in all plans	Yes, in all plans Standard: 4 voice menus Lite: 6 voice menus Office: 10 voice menus Enterprise: 15 voice menus
Call queues	Yes. Queue callbacks from the Professional plan.	Yes, in all plans
Call recording	Yes, can be accessed from the app	Yes, with storage from 200 MB to 8 GB
Analytics	Basic analytics in the Essentials plan. Advanced analytics from the Professional plan. Analytics+ add-on for €15/seat/month.	Statistics and charts included. Keyword search. Analysis of parameters and patterns. Dictionaries and templates.
Supervision	Live listening, whisper and barge-in available from the Professional plan	Whisper mode, listening mode and call barge-in available in any plan
Call tagging	Available in all plans	Not available

Setup and support

Aircall offers free access to try the platform for 7 days, with 100 minutes of calls and no number porting. Setup can take little time and includes email and phone support in all plans. Priority support and premium onboarding are only available on the Enterprise plan.

Megacall has no lock-in period and has a quick sign-up process, with a setup that can be completed in a few minutes. It also includes 24/7 support. Its Standard plan lets you try the phone system at no cost, paying only for the number and outbound calls, so you can test the service before moving to a paid plan.

Aircall alternatives

Aircall vs CloudTalk

Compared with Aircall, Cloudtalk wins on entry flexibility: you can start with one user rather than necessarily three. It also offers more languages for its AI agent and a 14-day trial of its phone system.

In terms of features, both cover IVR, call queues, recording, tagging and analytics, and reserve the advanced features for a higher plan. Speech-to-text transcription is an add-on in Cloudtalk.

Aircall, for its part, keeps the edge with more integrations and with 50 monthly minutes of the voice agent included in all plans.

Cloudtalk plans	Prices	Minimum users	What it includes
Starter	€25/user/month Annual billing	1 user	500 domestic outbound minutes in the EU, call recording, tags and call transfers, queues, chat and email support.
Essential	€29/user/month Annual billing	1 user	Everything in the Starter plan plus: unlimited domestic calls in the EU, caller ID, business hours and routing, IVR.
Expert	€49/user/month Annual billing	3 users	Everything in the Essential plan plus: VIP queues, real-time analytics, agent status, agent monitoring, chat, email and phone support.

Aircall vs Ringover

All plans include call transcription and summaries; the AI receptionist (AIRO) is sold separately from €100/month and 20 conversations per day. Advanced IVR (smart routing and queues), advanced analytics and listening coaching arrive with the Business plan, while the power dialer and prerecorded voicemail campaigns are paid add-ons at €10/user/month. Omnichannel messaging (WhatsApp, Messenger and Instagram) is sold as an add-on.

In integrations it offers more than 100 tools versus Aircall's more than 250, and Aircall also includes IVR, queues and recording in all its plans and reserves supervision for the Professional plan.

Ringover plans	Prices	Minimum users	What it includes
Smart	€24/user/month Annual billing	3 users	Call transcription, summaries, one virtual number per user, web, mobile and desktop app, basic queues, recording, transfers.
Business	€49/user/month Annual billing	3 users	Everything in the Smart plan plus: sending and receiving SMS, smart routing, custom queues, statistics, whisper mode, block list.
Unified	€69/user/month Annual billing	3 users	Everything in the Business plan plus: omnichannel communication, omnichannel statistics.
Enterprise	On request	50 users	Everything in the Unified plan plus: statistics reports by email, SSO, custom deployment.

Aircall vs JustCall

JustCall is similar to Aircall in its sales orientation: sales dialers, SMS and AI call scoring in the Pro Plus plan. The difference is that Aircall includes 50 minutes per month of voice agent, while JustCall sells it separately: the first 100 minutes are free and then it charges per minute, with volume discounts down to €0.15/min.

Its most basic plan starts at €30/user/month, the same as Aircall. This means the cost for a team of 5 users would be about €150.

In terms of features, JustCall's basic plan includes IVR, call menus, queues and unlimited AI transcription. Features such as queue callbacks, smart routing and Salesforce integration come with the Pro plan. Aircall covers part of that ground (power dialer, supervision and AI summaries) in the Professional plan.

JustCall plans	Prices	Minimum licenses	What it includes
Team	€30/user/month Annual billing	2	1,000 minutes per license, 2 phone numbers per account, voicemail, call waiting, call analytics, business hours, mobile and desktop apps, call forwarding, tracking and recording, single-level IVR, call queues.
Pro	€50/user/month Annual billing	2	Everything in the Team plan plus: bulk SMS campaigns, advanced analytics and reports, call monitoring, smart routing, queue callbacks.
Pro Plus	€90/user/month Annual billing	2	Everything in the Pro plan plus: call summaries, call tags, sentiment analysis, AI transcriptions and analysis.
Business	Custom pricing	10	Everything in the Pro Plus plan plus: phone support, real-time agent assistance, single sign-on, unlimited calls and SMS.

Aircall vs Dialpad

Dialpad competes mainly on entry price and on included AI transcription. For an SMB that only needs AI-powered telephony it can work out cheaper, although it is still priced per user, meaning the cheapest plan is €15/user/month, which would be about €75 for 5 users. For a sales team working with a CRM, Aircall includes more integrations from the start, whereas with Dialpad they require the Pro plan.

From its basic plan Dialpad includes SMS, AI transcription and basic analytics, but it only integrates with Google Workspace and Microsoft 365. CRM integrations, queues and advanced analytics require the Pro plan. Sentiment analysis and live coaching are not in the Standard, Pro and Enterprise plans: they belong to its contact center and sales products (Dialpad Support and Dialpad Sell). Enterprise adds SSO, access control and unlimited offices.

For that reason, a plan-by-plan comparison is less direct: Aircall offers IVR, queues and more than 250 integrations from Essentials, while Dialpad leans more on its own conversational AI. For outbound dialing it has a separate line, Dialpad Sell, with a power dialer.

Dialpad plans	Prices	Minimum users	What it includes
Standard	€15/user/month Annual billing	1	Call forwarding, custom greetings, caller ID, real-time transcription, summaries, analytics, basic routing, basic queue.
Pro	€25/user/month Annual billing	1	Everything in the Standard plan plus: integration with some CRMs, support, automatic recordings.
Enterprise	Request a quote	1	Everything in the Pro plan plus: single sign-on, user access control.

Aircall or Megacall? Who each one is for

Aircall clearly wins on integrations and languages, but keep in mind that it is paid per license starting at three seats. Megacall covers what most SMBs need: a phone system where you can start by paying only for the virtual number and the balance for making calls, with access to all of the phone system's features. It is the lowest-risk option to start with and, as you grow, you can upgrade the plan and capacity.

Aircall is a better fit if:

• Your team works inside a CRM and you need broad native integrations.
• You want to tag your calls to categorize them.
• You need to manage communication across more channels.
• You have at least three people and a per-license budget.

Megacall is a better fit if:

• You are an SMB or a small team and want to start without spending much, with a monthly plan per team rather than per seat.
• You value having no lock-in period and having 24/7 support.
• You need virtual numbers from €2/month with a CRM included.
• You want to try an AI voice agent from a free virtual phone system.

Our recommendation: before committing to a per-person license, try the Megacall phone system. Start with the Standard plan, paying only for the number and the calls; when the team grows, the Lite plan costs less than a single Aircall license, which also requires a minimum of 3. You will find out whether it covers your case and, if something specific is missing, such as an integration or call tagging, you can decide with your own data whether Aircall is worth its price.

FAQs

Does Aircall work in Spain?

Yes. Aircall offers business telephony in Spain, with virtual numbers and call management features. The availability of certain numbers and features depends on the terms of the service.

Does Aircall have a free trial of its phone system?

Yes. You can do a free 7-day trial with access to features of its Essentials and Professional plans. During this period you can create up to 3 teams, and it includes 100 minutes of calls.

How much does Aircall's AI voice agent cost?

All plans include 50 minutes per month, and new accounts receive 100 more when they sign up. After that, €0.25/min on pay-as-you-go or packages of 1,000 min (€210/month), 3,500 min (€700/month) and 10,000 (€1,600/month)

Can I keep my number if I leave Aircall?

Yes. You can request porting of your number to another carrier, as long as the number and the destination provider meet the relevant requirements. It is important to keep the number active until the transfer is complete. With Megacall, porting is free on paid plans.

What is the best Aircall alternative for an SMB?

It depends on the priority. For an SMB that does not want to pay per license, Megacall is the best option. For €20/month you get 5 users included, a virtual number, CRM and access to the virtual phone system.

Sources

The data in this article comes from the official plans and pricing pages of Megacall, Aircall, Cloudtalk, Ringover, JustCall and Dialpad, consulted on October 29, 2026.