- What is a virtual switchboard for freelancers?
- What can we do with a virtual switchboard for freelancers?
- These are the advantages that an affordable virtual switchboard can bring to an SME.
- Setting up a virtual PBX for freelancers.
We all know that self-employed professionals are hard workers who have to deal with all aspects of the business. The good news is today, there are tools designed to simplify these responsibilities and enhance business operations, one of which is the virtual PBX for freelancers.
Virtual PBXs are valuable allies for small businesses and freelancers. Far more than just a phone system, they represent an opportunity for growth in all areas. Additionally, they help small businesses adapt to an ever-changing environment, offering an affordable solution tailored to the needs of small enterprises and freelancers alike.
What is a virtual switchboard for freelancers?
A virtual PBX for small businesses is designed to meet the needs of those managing their operations on the go, making it an ideal solution for small enterprises and freelancers. This intelligent tool adapts seamlessly to your business, whether you’re using a desktop computer, laptop, landline, smartphone, or even a tablet. No fixed location is required, just a reliable internet connection.
With the virtual switchboard for freelancers it is possible to serve customers at any time without losing professionalism, having an interactive menu that directs each customer exactly where they need it, without needing a complete team to manage calls. That is a virtual switchboard: a system that works in the cloud, without complicated installations, cables or unnecessary expenses.
The best part? Whether you’re a freelancer juggling countless tasks or just starting your small business, the virtual PBX adapts to you. It helps you stay organized and deliver a top-notch customer experience effortlessly. And it doesn’t have to come at a high cost, as affordable options are available, which we’ll explore later.
What can we do with a virtual switchboard for freelancers?
With a virtual PBX for freelancers, you can establish your own customer service system without hiring additional staff. These tools are more affordable and flexible than traditional systems, enabling you to leverage advanced features without requiring significant investments or complex installations. For example, with Megacall’s virtual PBX, you can reach your clients effectively through features like:
Incoming calls and voice menus. Using an Interactive Voice Response (IVR) system, you can manage incoming calls and guide your customers to the appropriate department or service through a simple interactive menu. This not only enhances the customer experience but also saves time. A common example is an automated message like, “Press 1 to speak with Human Resources, press 2 to connect with Sales…”
Outgoing Calls. A virtual PBX allows you to make calls using various methods and features that simplify management. For instance, users can choose the number displayed on the recipient’s screen, customizing it to match specific regions or locations.
Manage Business Hours. Want to avoid calls outside your working hours? With a virtual PBX, you can set up business hours and send automatic messages when you’re unavailable, such as during holidays or outside office hours. This helps maintain a healthy work-life balance.
Call Forwarding. Easily forward your calls to any location, with the option to define forwarding schedules.
Call Recording and Analytics If you need to track conversations or analyze ways to improve customer service, call recording and analytics are invaluable tools. They help identify issues, patterns, and discover sales opportunities to enhance your service.
Call Queues. Efficiently manage waiting customers when the desired agent isn’t available. This feature reduces waiting times and ensures calls reach the right person while maintaining professionalism.
Voicemail. An essential tool that lets customers leave voice messages if you can’t answer a call. This ensures you never lose valuable information or important contacts.
PBX Statistics. In this section you will be able to see the detailed results of the calls, being able to select the period, as well as comparing different dates and viewing the geography of the calls.
These are the advantages that an affordable virtual switchboard can bring to an SME.
These solutions, designed for small businesses and freelancers, combine the functionality of a professional communication system with the flexibility and cost savings needed by a growing business. Say goodbye to expensive physical equipment installations and technical complications. A virtual PBX operates in the cloud, allowing you to manage it from any internet-connected device.
- Low cost calls: when calls are made over the Internet, the cost of the minutes is much lower than traditional telephony, which means savings on your bill.
- Flexibility and scalability: the switchboard can be adapted to the business as it grows. It can be for a single self-employed person and include more extensions as you open offices or hire staff.
- Improved customer service: it offers a fast and professional call answering system, allows call transfer, and you can inform about your office hours or establish an IVR (Interactive Voice Response) system so that the caller can speak directly with the corresponding department.
- No limits: as long as you have an internet connection you can be connected to your switchboard no matter where your office or staff is located.
Set up a virtual switchboard for freelancers
Setting up a virtual PBX for freelancers is quick and easy, you can have it up and running the same day you subscribe. With Megacall’s virtual PBX, you get all the features mentioned above at an affordable price designed for small businesses and freelancers, without sacrificing service quality. Megacall offers immediate registration, without commitments and with all the technical support you need. To start using the platform is very simple: First you sign up on the Megacall platform and connect your number. Megacall has numbers from more than 100 countries with which you can reach other markets. Once your number is connected, you can go on to configure your virtual switchboard. Megacall’s technical support will help you throughout the configuration. An extra and optional step is that you can integrate the CRM that Megacall offers for free to the switchboard.
What does it cost? With Megacall, you can start with the Standard plan at €0. You’ll only need to pay for the number, which starts at just €2, this gives you access to the virtual PBX and CRM services. As the business grows, there are always other options that adapt better to growth, for example; more storage space, more minutes of calls in more countries and more users. There are the Lite and Office plans that for 25€ and 40€ per month respectively, you will get all that and they also include telephone numbers.
