Two of the VoIP solutions that we can find in the market are Megacall and Ringover, both recognized for offering cloud telephony services and advanced communication tools. Although they share several functions, each has characteristics that make them unique.
Megacall and Ringover are two companies that stand out in the VoIP technology sector, offering advanced telephony solutions aimed at companies of all sizes, but where SMEs especially shine. Both companies have developed powerful platforms that not only facilitate communication, but also integrate great functionalities and CRM that make them very useful tools to improve a company’s productivity.
However, although Megacall and Ringover compete in the same market, their value is focused on different aspects. In this article we will see the similarities and differences between both, analyzing the functions of the virtual switchboard that each company offers, the prices of each one and the quality of the service provided, providing a clear vision that helps to choose the best IP telephony option with the best prices. Which one will be the best?
Getting to know Ringover
Ringover is a French company in 2005 that has positioned itself as a key player in the business telecommunications market, especially in the field of cloud telephony solutions. The company has developed a platform that combines VoIP telephony and messaging, with the aim of facilitating communication and improving the productivity of companies.
Its platform is designed to easily integrate with business management tools such as CRM or other communication platforms. The company has invested in technology by incorporating functionalities using artificial intelligence, something that many platforms already have. Ringover has managed to expand into various international markets, consolidating its presence especially in Europe and, like many other companies in the sector, it continues to remain at the forefront in order not to lose market positioning. Its mission is to facilitate business telecommunications through solutions that are accessible and adaptable to the needs of companies of different sizes.
Which platform has everything you need?
When it comes to choosing a business communication platform, the features offered by each company can make all the difference in terms of efficiency and productivity. Therefore, let’s take a look at the features of each platform to see how they compare and differ.
Interface
Starting with the interface of each platform, both offer a user-friendly experience, which makes it easy to configure and use without the need for prior training. Additionally, Megacall allows users to customize the platform’s display in the way that best suits them, enhancing its usability.
Call quality
In terms of call quality, having access to a good Internet connection is always important. Megacall offers clear and stable communications, providing a fairly fluid call experience, it has its own data center without depending on third parties, and that is why it can offer the call quality it promises. Although Ringover also has good call quality, users have occasionally reported stability problems, and what could this mean? Poor call quality could lead customers to decide not to use the service again due to delays or interruptions in the connection.
Main functions
As far as main functions are concerned, such as call recordings, call transfers, welcome menu, waiting queue, etc. they work in a similar way on both platforms. Some differences to highlight, for example; in Ringover it is possible to label calls once they have finished, or also the option to put the “do not disturb” mode in your IVR configuration. On the other hand, Megacall offers some very interesting features, such as the supervisor role, where a person (the supervisor) can monitor if agents are providing good service or, in training situations, assist the agent during conversations.This can be done by listening to the conversation, interacting with the agent, or joining the conversation with the customer if necessary.
As for analytics, both platforms provide call statistics. Ringover uses AI analysis to detect patterns and trends that help make informed decisions. These detailed statistics are available for the Business and Advanced packages. Megacall also offers call data, along with voice transcription and analytics capabilities, which include the option to create dictionaries with specific conditions such as interruptions in a conversations, silences, or filler words. This allows the extraction of highly relevant data from a conversation.
Technical Support
Megacall has a technical support service dedicated to the customer that adapts to the needs of each client through personalized configuration of the platform, which makes the service much closer and this is a great point to take into account, since not all offer this service. On the other hand, Ringover, despite its great features, according to user references does not have a fully dedicated customer service.
Megacall and Ringover prices under the microscope.
Which platform offers better value for money? Starting with Ringover, it offers a 7-day free trial and if you would like to have its PBX for a longer period of time, Ringover has three different plans for this; Smart, Business, Advanced. With the Smart Plan for 21€ per month per user, you have access to unlimited calls and a virtual switchboard with its main functions, not including functions such as queues and call forwarding, supervisor function,… To get this, it is necessary to contract higher plans such as the Business Plan for 44€ per month/user, where you can have access to a slightly more advanced virtual switchboard, and with the Advanced plan you have access to all the functions of the previous plans plus other added functions for 54€ per month/user.
On the other hand, Megacall has its free version and CRM, which includes 100 minutes of calls in 5 countries, 5 switchboard users, 4 voice menus and 200 Mb of cloud storage, and with rates starting at 2€, an option that is perfect for growing companies. In addition, it also offer different plans adapted for companies that need more numbers or more storage space, for example with the Megacall Lite Plan, a telephone number and 1000 minutes in 35 different countries will be included for 20€ per month with 5 users. It also has Office and Enterprise Plans, with all of the above and more (more minutes of calls, more users, storage,…) for 35€ and 70€ per month respectively.
When comparing the prices of both platforms, it becomes clear that Megacall offers more cost-effective options, especially for smaller teams. Ringover prices are per user, so calculating that in Megacall for example the Lite Plan with 5 users would cost around 4€ per user, Ringover would cost 21€ per user, and this is where you can really see the difference in prices.
The best alternative to Ringover? Megacall is the answer.
While we see that Ringover has great features, there are also certain details that have been left a little behind by Megacall, for example the quality of the connections and customer support. Megacall is presented as a viable alternative in terms of quality and price. Its flexibility and customization allow it to adapt its services to companies and the call quality is much more remarkable, ensuring better communication. Not to mention that it has technical support that cannot be seen in all VoIP service providers and is a very important aspect to take into account when choosing the service.
And speaking of prices, Megacall has a free version of its virtual switchboard where you pay for the number you choose – from 2€ per month – with all its functions and with the option to increase the minutes of calls, storage, and other features as needed, with the different plans it offers. Therefore, it can be considered an efficient and cheap alternative, especially for small companies or startups looking to grow in the market.
