You need a virtual phone system, and after searching and comparing, all the services seem to say the same: cloud calls, integration with tools, and technical support. But what’s really behind each option?
Today, we put Megacall and NFON side by side, with a clear comparison to see which one can offer more benefits to your business. Which one is more flexible? Which one has support that truly responds when you need it? And which option gives you more without overcharging you?
NFON in the virtual phone system market.
NFON is a company dedicated to cloud telephony, currently present in several countries, offering a virtual phone system called Cloudya that allows businesses to manage calls from anywhere, exactly what a virtual phone system is all about.
However, choosing a phone service provider isn’t just about prestige or international reach. The key lies in what they really offer and how they adapt to the needs of each business. In this comparison with Megacall, we’ll see if NFON is the best option in terms of features, ease of use, and value for money, or if there are better alternatives for those looking for an efficient and cost-effective virtual phone system.
Features of Megacall and NFON: What does each virtual switchboard offer?
When it comes to features, both Megacall and NFON offer advanced cloud telephony solutions. Both allow call management from any device, include voicemail, call forwarding, and call recording, among many other features. However, there are differences.
Cloudya, NFON’s virtual phone system, provides a cloud-based telephony solution with features such as call management from any device and integration with Microsoft Teams. It focuses on mobility for businesses seeking flexibility, though this is something we can achieve with any virtual phone system provider, as it’s one of the major advantages of cloud-based systems. It is worth noting that some users have reported issues with Cloudya, such as service interruptions that impacted operations and difficulties in integrating with Microsoft Outlook.
Similar to NFON’s Cloudya, Megacall’s virtual PBX also offers a perfectly scalable and flexible solution. Its features include Interactive Voice Response (IVR), call forwarding, call transfers, call recording, analytics and statistics, voice recognition and transcription… While not the only provider offering these functions, it is the only one where you can start without paying anything and use all these features from the beginning. Another standout feature is the ability to integrate with Megacall’s CRM and other business tools.
When it comes to integrations, Megacall can be connected with leading CRM systems and also offers web integration options. For example, the “click to call” button allows you to call customers directly from the CRM, and there’s also the option to make calls directly from the website.
Another very interesting feature to mention is the call whispering functionality, where a supervisor can listen to a colleague without the customer hearing, or even join the call if needed.
Ease of Use
Setting up a virtual phone system should be simple and quick. In this regard, both platforms offer an intuitive and user-friendly interface that allows users to manage their phone systems without advanced knowledge. However, Megacall stands out by allowing users to organize the platform’s layout in the most comfortable way, thus enhancing usability.
Technical Support
Great customer service makes a difference when technical issues arise or when you have questions about how the phone system works. The personalized technical support is one feature that sets Megacall apart from other solutions in the market. Unlike other providers with uncertain or unhelpful response times, Megacall offers customer support that assists you in setting up the phone system from start to finish. Users particularly value the close attention and the support team’s ability to adapt to the needs of each business, providing quick solutions without long waits or complicated processes.
Pricing
The cost of a virtual PBX is a key factor for many businesses, as they want more features at a reasonable price, seeking quality and profitability. Can that be achieved? Yes, and here’s how.
Looking at NFON, it doesn’t seem to show any free trial of the virtual switchboard on its official website, nor does it indicate payment packages or plans. They do provide call rates, such as calls to landlines at €0.011/min and calls to mobiles at €0.035/min.
On the other hand, Megacall is known for offering flexible plans, allowing businesses to pay for what they truly need. For example, you can start with a free trial of the virtual PBX with access to all features, only paying for the cost of the number, which starts at €2. If you want to add more numbers, more storage, and more benefits, Megacall offers three additional plans: Lite Plan at €20/month, which includes 1000 minutes of calls, 1 virtual number, and up to 2000MB of space. Office Plan at €35/month, which includes 2000 minutes of calls, 2 phone numbers, 4000MB of cloud storage, and 500 minutes of voice recognition. Enterprise Plan at €70/month, offering up to 4000 minutes of calls across 35 different countries, 5 phone numbers, 8000MB of storage, and 1000 minutes of voice recognition. All plans include CRM and number portability.
So, which is the best alternative?
Both PBXs have their strengths. But realistically, there aren’t many providers that give you the option of a free trial of a virtual PBX with CRM and its benefits like Megacall does. It’s a flexible, easy-to-implement option with competitive pricing, making it perfect for businesses looking for a scalable, hassle-free solution.
