Megacall a global provider of cloud based telephony and integrated services announced today in conjunction with Zoho CRM the integration of Megacall’ call service and features, within the Zoho CRM platform.
“Adding Zoho CRM to Megacall portfolio of core products brings more automated, seamless workflows to our customers, and partners. As well as bringing advanced product sets and service to all business types in the Spanish and English speaking markets”, Says Tony Kauffer, CEO at Megacall.
“Today’s businesses are expected to deliver a personalized, unified customer experience,” says Vinay C, Head of Strategic Alliances at Zoho. “With powerful easy-to-use tools and seamless integration at their disposal, employee productivity and customer satisfaction increases. By integrating Zoho CRM and MegaCall, we ultimately facilitate sales and support teams with better call handling and CRM experience.”
As more and more businesses move to cloud based management systems and services and the world becomes a smaller place being able to choose inbound numbering from 77 countries bring clients and their customers closer together.
With screen pop ups notifying of any incoming or outgoing calls in real time, customer service teams are able to gain client insights at a glance, as well as recording important data, when the client has called for how long and dates and times as this information is automatically tracked with Zoho CRM.
With ease businesses and call centres can call leads and contacts directly from within Zoho CRM with a single click, saving time from moving from one medium to another.
With multi lingual customer staff for both English and Spanish speaking customers, Megacall prides its self of quick resolution of customer queries, and with Megacall call rates and packages this alliance between the two companies makes an it’s an affordable solution, scalable and to move quickly with the times.
Zoho is the operating system for business—a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world’s most prolific software companies. In 2017, Zoho introduced the revolutionary Zoho One, an integrated suite of applications for the entire business. For more information, please visit www.zoho.com
Megacall was established in 2008 in Malaga Spain and provides telephony services to 35 countries around the globe. Our central aim being to provide small to medium size businesses with a ‘state of the art’ telecommunication service that was, and remains, transparent, highly competitive and supported by a well-trained team.